Redwood Home Care is registered by the Care Quality Commission (CQC).
Our aim is to provide a world class service to our clients, their families, and our staff. We guarantee to deliver care that is:
Responsive to your needs
We also meet the following fundamental standards as laid out by the CQC. In addition to this, we constantly strive to go above and beyond what is expected of us, in order to provide you and your loved ones with outstanding care.
You must have care or treatment that is tailored to you and meets your needs and preferences.
You must be treated with dignity and respect at all times while you're receiving care and treatment.
This includes making sure:
You have privacy when you need and want it.
Everybody is treated as equals.
You're given any support you need to help you remain independent and involved in your local community.
Dignity and respect
You (or anybody legally acting on your behalf) must give your consent before any care or treatment is given to you.
You must not be given unsafe care or treatment or be put at risk of harm that could be avoided.
Providers must assess the risks to your health and safety during any care or treatment and make sure their staff have the qualifications, competence, skills and experience to keep you safe.
You must not suffer any form of abuse or improper treatment while receiving care.
Unnecessary or disproportionate restraint
Inappropriate limits on your freedom.
Safeguarding from abuse
You must have enough to eat and drink to keep you in good health while you receive care and treatment.
Food and drink
The places where you receive care and treatment and the equipment used in it must be clean, suitable and looked after properly.
The equipment used in your care and treatment must also be secure and used properly.
Premises and equipment
You must be able to complain about your care and treatment.
The provider of your care must have a system in place so they can handle and respond to your complaint. They must investigate it thoroughly and take action if problems are identified.
The provider of your care must have plans that ensure they can meet these standards.
They must have effective governance and systems to check on the quality and safety of care. These must help the service improve and reduce any risks to your health, safety and welfare.
The provider of your care must have enough suitably qualified, competent and experienced staff to make sure they can meet these standards.
Their staff must be given the support, training and supervision they need to help them do their job.
The provider of your care must only employ people who can provide care and treatment appropriate to their role. They must have strong recruitment procedures in place and carry out relevant checks such as on applicants' criminal records and work history.
Fit and proper staff
The provider of your care must be open and transparent with you about your care and treatment. Should something go wrong, they must tell you what has happened, provide support and apologise.
Duty of candour
The provider of your care must display their CQC rating in a place where you can see it. They must also include this information on their website and make our latest report on their service available to you.